Customer Satisfaction Policy

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As Duyar Pump, the main purpose of our customer satisfaction system is; It is “Increasing Customer Satisfaction”. We constantly improve our processes in line with customer demands and expectations and aim to establish long-term relationships with our customers.

  • The ability of our customers to convey their complaints, requests, applications and suggestions to our company easily and free of charge
  • Measuring the demands and changing expectations of our customers and evaluating them in an open, transparent, fast and reassuring manner
  • Reporting customer satisfaction and complaint evaluation results to senior management
  • Integration of the permanent improvements achieved to our systems and processes and transferring them to all employees of our company
  • Improving our processes, provided that legal and regulatory requirements are observed

is the basic principles of our Customer Satisfaction Policy, and we are committed to improving processes in this direction.