Customer Satisfaction Policy
As Duyar Pump, the main purpose of our customer satisfaction system is; It is “Increasing Customer Satisfaction”. We constantly improve our processes in line with customer demands and expectations and aim to establish long-term relationships with our customers.
- The ability of our customers to convey their complaints, requests, applications and suggestions to our company easily and free of charge
- Measuring the demands and changing expectations of our customers and evaluating them in an open, transparent, fast and reassuring manner
- Reporting customer satisfaction and complaint evaluation results to senior management
- Integration of the permanent improvements achieved to our systems and processes and transferring them to all employees of our company
- Improving our processes, provided that legal and regulatory requirements are observed
is the basic principles of our Customer Satisfaction Policy, and we are committed to improving processes in this direction.